CRA Transitioning to Online Mail for Business

The Canada Revenue Agency (CRA) will adopt online mail for business as the default delivery method for the majority of its business correspondence. For businesses already registered for My Business Account, this change will be effective on June 16, 2025.

Most notices, letters, forms, statements, and other documents will be received from the CRA via My Business Account by:

• New business number and program account registrations

• Existing businesses registered for My Business Account

• Businesses providing a representative access to these services on their behalf via the Represent a Client function

It is important to note that, with the transition to online mail, business correspondence will be deemed received on the date it is sent via My Business Account.

In advance of this transition to online mail, the CRA advises businesses to log in to their My Business Account to verify the functionality of their access and ability to view their business correspondence.

Businesses will receive email notifications when significant changes are made to their account and when they have mail to view in My Business Account.

Certain organizations will continue to receive their correspondence by paper mail, including those businesses not registered with My Business Account by either the business owner or an authorized representative, nonresident businesses without access to My Business Account through their representative or an owner who is a Canadian resident, and charities not registered with My Business Account.

If you have any questions about how this change might impact your organization or need assistance registering for My Business Account, please contact Ryan TaxDirect^® at taxdirect@ryan.com or 1.800.667.1600.

The material presented in this communication is intended to provide general information only and should solely be seen as broad guidance and not directed to the particular facts or circumstances of any individual who may read this publication. No liability is accepted for acts or omissions taken in reliance upon the content of this piece. Before taking (or not taking) any action, readers should seek professional advice specific to their situation from Ryan, LLC or other tax professionals.