Ryan Achieves International Customer Service Standard (ICSS) Gold Certification

Dallas, Texas (Oct. 23, 2015) – Ryan, a leading global tax services firm, became the first company to ever qualify for recertification of the prestigious International Customer Service Standard (ICSS) Gold Certification from the Customer Service Institute of America (CSIA), a member of the International Council of Customer Service Organizations. In 2012, Ryan also became the first company ever awarded this exclusive, three-year accreditation resulting from an extensive review of the Firm’s client service and quality management processes.

The rigorous criteria of the ICSS was developed and is regulated by the International Council of Customer Service Organizations to provide a comprehensive and practical framework for assisting organizations in consistently delivering high levels of service, as well as aligning both passion and process in areas such as service, finance, operations, and learning and growth. Prior to attaining its 2012 and 2015 Gold Certifications, Ryan recorded the highest certification score ever produced in an initial application by a North American organization.

“I congratulate Ryan on becoming the first company to ever achieve ICSS Gold Certification, as well as the first company to ever recertify,” said Christine Churchill Burke, Executive Director of the Customer Service Institute of America. “Ryan possesses an unwavering commitment to superior client service, as demonstrated by the significant improvement in its ICSS scores since its inaugural certification.”

“Ryan’s ICSS Gold Certification independently validates a new international standard of client service excellence set by our Firm,” said G. Brint Ryan, Chairman and CEO of Ryan. “We remain committed to delivering the highest level of client service, value, and results.”

About the Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the Americas. CSIA has exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard. For more information, contact Christine Churchill Burke, Executive Director of the Customer Service Institute of America, at 312.396.4151 or visit www.serviceinstitute.com.

About the International Council of Customer Service Organizations
The International Council of Customer Service Organizations (ICCSO) is the premier governing authority and international body for customer service organizations seeking to develop and promote international service standards and professional excellence in customer service. The Global Council members are responsible for promoting international customer service standards, professional certification, and the prestigious International Service Excellence Awards. More information about the ICCSO can be found at iccso.org.

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. Headquartered in Plano, Texas, the Firm combines deep tax expertise with practitioner-built technology and comprehensive consulting, compliance, and advocacy capabilities. Supported by the acclaimed myRyan work environment, more than 7,600 team members are empowered to deliver exceptional results for more than 87,000 clients in over 80 countries, including many of the world’s most prominent Global 5000 companies. Driven by a commitment to client advocacy, Ryan helps businesses pay only what they owe, freeing capital to invest, grow, and thrive. More information about Ryan can be found at ryan.com.

MEDIA CONTACT

Melodie Elliott
Director, Content and Communications Marketing
Ryan
972.934.0022
melodie.elliott@ryan.com