The province has recently updated this web page with the fifth edition of the Taxpayer Fairness and Service Code. This document sets out the ministry's fairness and service values, and affirms taxpayers' rights to courtesy, respect, confidentiality, fair treatment, help, information, dispute resolution and timely appeals.
BC Taxpayer Fairness
British Columbia Web Page, “Taxpayer Fairness and Service Code”
Tax Development Jul 08, 2008