Press Room

Ryan Wins International Service Excellence Award for Organizational Commitment to World-Class Client Service.

Press Release Jan 26, 2011

Dallas, Texas – Ryan, the leading tax services firm in North America, with the largest transaction tax practice in the United States and Canada, today announced that the Firm received the prestigious International Service Excellence Award presented by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO). This exclusive award recognizes top organizations across the world that achieve world-class customer service excellence.

Ryan ranked 1st in the Medium Business category of organizations with between 501 and 3,999 employees. This honor was based on the Firm’s proven record of consistently exceeding the rigorous criteria of the International Customer Service Standard (ICSS), which was developed to provide a comprehensive and practical framework for assisting organizations in delivering consistently high levels of service. Ryan demonstrated the highest level of competence in key judging criteria that included the breadth, depth, and proven results of the Firm’s customer service approach, client involvement in the Firm’s strategic direction, and continuous measurement and improvement of client service delivery.

Additionally, as a result of Ryan’s executive leadership commitment to maintaining a culture of client service excellence, the CSIA named Ryan CEO and Managing Principal G. Brint Ryan the 2010 Customer Service CEO of the Year.

“When I met Brint Ryan during the on-site evaluation process, I was very impressed with his unwavering commitment to service excellence,” said Christine Churchill, Executive Director of the CSIA. “At that time, I nominated Brint for the Customer Service CEO of the Year, and I am delighted that he was ultimately selected to receive this honor. I congratulate Brint and the entire Ryan organization on their proven ability to deliver superior client service.”

“Although there are many factors that have contributed to our success, by far the most critical is our single-minded focus on and dedication to achieving the highest quality results for our clients,” said G. Brint Ryan, CEO and Managing Principal of Ryan. “Our Firm is proud to be honored with this prestigious recognition, and we remain committed to delivering our clients the very best value, results, and client service possible.”

About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the United States. CSIA has exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard. For more information, contact Christine Churchill, Executive Director Customer Service Institute of America at 312.268.5855 or visit

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,800 professionals and associates serves over 30,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at


Melodie Elliott
Director, Content and Communications Marketing