Dallas, Texas – Ryan, a leading global tax services firm with the largest indirect tax practice in North America, today announced that the Firm received the prestigious 2011 International Service Excellence Award. Sponsored by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO), this exclusive award recognizes top organizations across the world that achieve world-class customer service excellence.
For the second consecutive year, Ryan ranked first in the Medium Business category of organizations with between 501 and 3,999 employees. This honor was based on the Firm’s proven record of consistently exceeding the rigorous criteria of the International Customer Service Standard (ICSS), which was developed to provide a comprehensive and practical framework for assisting organizations in delivering consistently high levels of service. Ryan demonstrated the highest level of competence in key judging criteria that included the breadth, depth, and proven results of the Firm’s customer service approach, client involvement in the Firm’s strategic direction, and continuous measurement and improvement of client service delivery based on ICSS criteria.
This exclusive recognition follows Ryan’s 2011 attainment of the CSIA’s International Customer Service Standard certification, validating the Firm’s superior client service and quality management processes for delivering client service excellence. Ryan achieved ICSS certification as a first-time applicant for the designation—an accomplishment achieved by only 40% of ICSS candidates—and also recorded the highest certification score ever produced in an initial application by a North American organization.
“Relentless dedication to achieving the highest quality results for our clients is woven into the fabric of our culture,” said G. Brint Ryan, CEO and Managing Principal of Ryan. “We are proud to be honored with this prestigious recognition for the second consecutive year and remain committed to delivering the very best client service and value possible.”
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a 10-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,100 professionals and associates serves over 21,000 clients in more than 60 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com. “Ryan” and “Firm” refer to the global organizational network and may refer to one or more of the member firms of Ryan International, each of which is a separate legal entity.
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