Press Room

Ryan Achieves Prestigious International Customer Service Standard Certification; Validates Firm Commitment to World-Class Client Service.

Press Release Jul 18, 2011

Dallas, Texas -- Ryan, a leading global tax services firm with the largest indirect tax practice in North America, today announced that the Firm achieved the prestigious International Customer Service Standard (ICSS) certification from the Customer Service Institute of America (CSIA). This exclusive certification is the result of an extensive review of Ryan's client service and quality management processes, and independently validates the Firm’s culture of client service excellence.

The rigorous criteria of the ICSS was developed to provide a comprehensive and practical framework for assisting organizations in delivering consistently high levels of service, as well as aligning both passion and process in areas such as service, finance, operations, and learning and growth. Ryan earned ICSS certification as a first-time applicant for the designation – an accomplishment achieved by only 40 percent of ICSS candidates – and also recorded the highest certification score ever produced in an initial application by a North American organization. In achieving this exclusive certification, Ryan joins a select group of premier client service-oriented companies that include FedEx, Nokia, Canadian National Bank, and BYN Mellon’s Pershing LLC.

“Ryan’s ICSS certification, combined with their first place ranking in the medium business category of the 2010 International Service Excellence Awards and CEO and Managing Principal Brint Ryan’s recognition as the 2010 Customer Service CEO of the Year clearly demonstrates the Firm’s commitment to superior client service,” said Christine Churchill, Executive Director Customer Service Institute of America.

“Although there are many factors that have contributed to our success, by far the most critical is our single-minded focus on and dedication to achieving the highest quality results for our clients,” said G. Brint Ryan, CEO and Managing Principal of Ryan. “Our Firm is proud to have achieved this rigorous and prestigious certification, and we remain committed to delivering our clients the very best value, results, and client service possible.”

About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the Americas. CSIA has exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard. For more information, contact Christine Churchill, Executive Director Customer Service Institute of America at 312.396.4151 or visit

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,800 professionals and associates serves over 30,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at


Melodie Elliott
Director, Content and Communications Marketing