In August 2008, Ryan launched myRyan, an innovative work environment that changed the measurement of work performance from hours worked to results achieved. The Firm rolled out myRyan as a major culture shift designed to reach even higher levels of client service and employee satisfaction. Since its inception, myRyan has delivered tremendous dividends for the Firm, its clients, and its employees. Ryan has dramatically improved employee retention and satisfaction, while demonstrating solid year-over-year revenue growth. Most importantly, Ryan employees have achieved the highest client satisfaction ratings in the history of the Firm, while enjoying the freedom to meet the competing demands of work and life.
“Our second-place ranking is a tremendous honor and represents another milestone in our pursuit of providing associates the most innovative and flexible work environment in the tax services industry,” said G. Brint Ryan, CEO and Managing Principal of Ryan. “I am proud of every Ryan associate for taking the personal responsibility to deliver superior client service and results while demonstrating the power of workplace flexibility to companies worldwide.”
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,700 professionals and associates serves over 29,000 clients in more than 75 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.
Director, Content & Communications Marketing