Press Room

Ryan Becomes First Company to Achieve International Customer Service Standard Gold Certification

Press Release Aug 29, 2012

Dallas, Texas – Ryan, a leading global tax services firm with the largest indirect tax practice in North America, today announced that the Firm became the first company to ever achieve the prestigious International Customer Service Standard (ICSS) Gold Certification from the Customer Service Institute of America (CSIA). This exclusive, three-year certification is the result of an extensive review of Ryan’s client service and quality management processes, and independently validates a new international standard of client service excellence set by the Firm. The rigorous criteria of the ICSS was developed to provide a comprehensive and practical framework for assisting organizations in consistently delivering high levels of service, as well as aligning both passion and process in areas such as service, finance, operations, and learning and growth. Before attaining 2012 Gold Certification, Ryan recorded the highest certification score ever produced in an initial application by a North American organization.

“I congratulate Ryan on achieving ICSS Gold Certification, which is the highest level ever attained by a company undergoing our certification process,” said Christine Churchill, Executive Director Customer Service Institute of America. “Combined with the Firm’s first-place ranking in the Medium Business category of the 2010 and 2011 International Service Excellence Awards, Ryan has demonstrated an unwavering commitment to superior client service.”

“Although there are many factors that have contributed to our success, by far the most critical is our single-minded focus on client service,” said G. Brint Ryan, Chairman and CEO of Ryan. “Our Firm is proud to achieve this Gold Certification, and we pledge to continue delivering superior client value and results.”

About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the Americas. CSIA has exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard. For more information, contact Christine Churchill, Executive Director Customer Service Institute of America, at 312.396.4151 or visit

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,800 professionals and associates serves over 30,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at


Melodie Elliott
Director, Content and Communications Marketing