Press Room

Ryan Wins 2012 International Service Excellence Customer Charter Award; Recognized as a Top Client Service Company for the Third Consecutive Year

Press Release Feb 05, 2013

Dallas, Texas – Ryan, a leading global tax services firm with the largest indirect tax practice in North America, today announced that the Firm was selected as the only global recipient of this year’s prestigious 2012 International Service Excellence Customer Charter Award. Sponsored by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organisations (ICCSO), this exclusive award is reserved for organizations that publicly post and meaningfully measure and demonstrate their unwavering commitment to clients. For an organization to win this award, it must be unmistakable that its customer charter is a constitution and guiding truth for achieving superior client service and continuous improvement. Ryan posts its Client Service Principles on the Firm’s website and then continuously measures client satisfaction with ongoing, real-time surveys to turn those Client Service Principles into meaningful results. This is the third consecutive year that Ryan has been awarded International Service Excellence recognition.

“We often do not have a winner in the Customer Charter category because it is a component that many organizations are missing,” said Christine Churchill, Executive Director, Customer Service Institute of America. “We selected Ryan for this prestigious category award as a result of their Client Service Principles, an externally posted policy of 19 specific principles that are embedded into Ryan’s employee culture to ensure the highest level of client service professionally possible.”

“Although there are many factors that have contributed to our success, by far the most critical is our single-minded focus on client service,” said G. Brint Ryan, Chairman and CEO of Ryan. “Our Firm is proud to be recognized for its Client Service Principles that guide every aspect of our business to ensure superior client service and results.”

In 2012, Ryan also became the first company to ever achieve the prestigious International Customer Service Standard (ICSS) Gold Certification from the Customer Service Institute of America (CSIA). This exclusive, three-year certification is the result of an extensive review of Ryan’s client service and quality management processes, and independently validates a new international standard of client service excellence set by the Firm.

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,700 professionals and associates serves over 29,000 clients in more than 75 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at


Melodie Elliott
Director, Content & Communications Marketing