Dallas, Texas – Ryan, a leading global tax services firm with the largest indirect and property tax practices in North America, today announced that the Firm’s Net Promoter® Score ranked as one of the very best scores listed in the 2014 Satmetrix® Net Promoter® Benchmark. In a March 5, 2014 press release, Satmetrix® listed several companies that ranked among the highest in customer loyalty, including USAA, Costco, Apple, Amazon, Southwest Airlines, Pandora, and Kaiser Permanente. These premier customer service companies posted Net Promoter® Scores that ranged between 84 and 40. The report ranked more than 219 business to consumer brands across 22 U.S. industry sectors.
Ryan’s Net Promoter® Score of 84 was based on 1,522 global client survey responses collected by an independent research firm between January 1, 2013 and December 1, 2013. Net Promoter® is both a customer loyalty metric and a discipline for using customer feedback to fuel profitable growth. Developed by Satmetrix®, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld’s book, The Ultimate Question, and further explored by Richard Owen and Dr. Laura Brooks of Satmetrix® in Answering the Ultimate Question. The Net Promoter Score®, or NPS®, has been embraced by leading companies worldwide as the gold standard for measuring and improving customer loyalty.
“Although there are many factors that have contributed to our success, by far the most critical is our single-minded focus on client service,” said G. Brint Ryan, Chairman and CEO of Ryan. “Our Firm is proud to earn one of the highest Net Promoter® Scores according to the 2014 Net Promoter® Benchmark, and we pledge to continue delivering superior client value and results.”
NPS®, Net Promoter® and Net Promoter Score® are registered trademarks of Satmetrix® Systems, Inc., Bain & Company, and Fred Reichheld.
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,700 professionals and associates serves over 29,000 clients in more than 75 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.
Director, Content & Communications Marketing