Press Room

Ryan Achieves International Customer Service Standard (ICSS) Gold Certification

Press Release Oct 23, 2015

Ryan Becomes the First Organization to Requalify for this Prestigious Designation

Dallas, TexasRyan, a leading global tax services firm, became the first company to ever qualify for recertification of the prestigious International Customer Service Standard (ICSS) Gold Certification from the Customer Service Institute of America (CSIA), a member of the International Council of Customer Service Organizations. In 2012, Ryan also became the first company ever awarded this exclusive, three-year accreditation resulting from an extensive review of the Firm’s client service and quality management processes.

The rigorous criteria of the ICSS was developed and is regulated by the International Council of Customer Service Organizations to provide a comprehensive and practical framework for assisting organizations in consistently delivering high levels of service, as well as aligning both passion and process in areas such as service, finance, operations, and learning and growth. Prior to attaining its 2012 and 2015 Gold Certifications, Ryan recorded the highest certification score ever produced in an initial application by a North American organization.

“I congratulate Ryan on becoming the first company to ever achieve ICSS Gold Certification, as well as the first company to ever recertify,” said Christine Churchill Burke, Executive Director of the Customer Service Institute of America. “Ryan possesses an unwavering commitment to superior client service, as demonstrated by the significant improvement in its ICSS scores since its inaugural certification.”

“Ryan’s ICSS Gold Certification independently validates a new international standard of client service excellence set by our Firm,” said G. Brint Ryan, Chairman and CEO of Ryan. “We remain committed to delivering the highest level of client service, value, and results.”

About the Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the Americas. CSIA has exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard. For more information, contact Christine Churchill Burke, Executive Director of the Customer Service Institute of America, at 312.396.4151 or visit www.serviceinstitute.com.

About the International Council of Customer Service Organizations
The International Council of Customer Service Organizations (ICCSO) is the premier governing authority and international body for customer service organizations seeking to develop and promote international service standards and professional excellence in customer service. The Global Council members are responsible for promoting international customer service standards, professional certification, and the prestigious International Service Excellence Awards. More information about the ICCSO can be found at iccso.org.

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,700 professionals and associates serves over 29,000 clients in more than 75 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.

MEDIA CONTACT

Melodie Elliott
Director, Content & Communications Marketing
Ryan
972.934.0022
melodie.elliott@ryan.com