Press Room

Ryan Receives 2019 International Service Excellence Award

Press Release Feb 25, 2020

Brooke Keene, Senior Vice President and Chief Experience Officer, Named Customer Service Leader of the Year

2019 International Service Excellence AwardDALLAS (Feb. 25, 2020) – Ryana leading global tax services and software provider, has been recognized as a leader in client service by the Customer Service Institute of America (CSIA), earning the highly coveted 2019 International Service Excellence Award in the Customer Focused Innovations category. Additionally, Brooke Keene, Ryan Senior Vice President and Chief Experience Officer, has been named Customer Service Leader of the Year.

The CSIA is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as one of the most premier client service honors bestowed on companies and individuals across the globe.

“The relentless dedication to delivering the highest level of quality service and results for our clients is our driving force,” said Ryan Chairman and CEO G. Brint Ryan. “It is an honor to again earn this prestigious award. I am also proud of Brooke Keene for her recognition as Customer Service Leader of the Year. Her dedication to delivering exceptional value for our clients perfectly illustrates Ryan’s culture of commitment to superior client service.”

“International Service Excellence Award winners are never satisfied with ‘near enough as good enough’ when it comes to their customers,” said Christine Churchill, founder and CEO of CSIA. “They work to provide solutions and innovations that make their customers’ lives easier. We applaud their commitment to service excellence.”

About Ryan

Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,800 professionals and associates serves over 30,000 clients in more than 80 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at


Melodie Elliott
Director, Content and Communications Marketing