DALLAS (Nov. 22, 2021) – Ryan, a leading global tax services and software provider, announced that Jennifer Whitten has recently joined the Firm as Senior Vice President for the Center of Excellence (COE), based in the Dallas office. Whitten is a leader in business transformation, process improvement, policy writing and adherence, and governance.
“I’m thrilled to have Jennifer join our team and help launch our new COE department,” said Ryan Global President and Chief Operating Officer Ginny B. Kissling. “Her experience in operational efficiency and years spent refining the team member experience will bring better processes and policies to our organization, which enhances the value we provide to our clients around the world.”
Whitten has effectively led quality, project management, and cross-functional teams in developing and executing large-scale business transformational changes while utilizing Lean Six Sigma and ISO 9001 methodologies. This expertise will play a key role in framing Ryan’s new COE department, which will be focused on governance framework and process audit, issue management, process and project management, and quality data and reporting.
Prior to joining Ryan, Whitten served in various quality assurance and operational risk roles for Caliber Home Loans, Inc., loanDepot, and Mr. Cooper. She holds a Business Management degree from the University of Phoenix. In addition to being an ASQ Certified Quality Auditor, she is LSSGB, ISO 9001 Lead, and ITILv2 certified.
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,500 professionals and associates serves over 24,000 clients in more than 60 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.
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