Dallas, Texas – Ryan, a leading global tax services firm, has won two highly coveted international awards for client service excellence from the Customer Service Institute of America (CSIA), a member of the International Council of Customer Service Organizations (ICCSO). The Firm has been awarded the 2015 International Client Service Excellence Award in the “Best of the Best” category for companies, and Chairman and CEO, G. Brint Ryan, has been awarded the 2015 Individual International Client Service Excellence Award for Customer Service CEO of the Year.
The judging criteria for the International Client Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard reviews organizations as a whole to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices, and most importantly, actions.
“Ryan Chairman and CEO, G. Brint Ryan, is to be commended for his continued leadership in setting the gold standard for client service,” said Christine Churchill, Executive Director, CSIA and Vice President of the ICCSO. “Ryan’s client service culture and commitment to delivering the highest level of client satisfaction and results stand as a sterling example for global companies looking to establish competitive advantage through an unwavering commitment to clients.”
“I am proud of the relentless commitment to client service excellence that our associates have woven into the culture of our Firm,” said Mr. Ryan. “We thank the ICCSO for setting the standards for delivering exceptional client service worldwide and are honored to be recognized globally as the leader in client service and results.”
This marks the second time G. Brint Ryan has been awarded as Customer Service CEO of the Year—he also won the category in 2010. These awards closely follow the announcement made in October that Ryan became the first company to ever qualify for recertification of the ICSS Gold Certification from the CSIA. In 2012, Ryan also became the first company ever awarded this exclusive, three-year accreditation resulting from an extensive review of the Firm’s client service and quality management processes. Prior to attaining its 2012 and 2015 Gold Certifications, Ryan recorded the highest certification score ever produced in an initial application by a North American organization.
About the Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their commitment to customer service excellence. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the Standard.
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a 10-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 3,600 professionals and associates serves over 18,000 clients in more than 60 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com. “Ryan” and “Firm” refer to the global organizational network and may refer to one or more of the member firms of Ryan International, each of which is a separate legal entity.
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